Ordering from LDL Lifestyle

At LDL Lifestyle, we want your shopping experience to be as smooth, secure, and enjoyable as possible. Whether you’re purchasing our premium lifestyle products for yourself or as a thoughtful gift, our team is dedicated to ensuring every order is handled with care from start to finish.

How to Place an Order

Placing an order with LDL Lifestyle is simple:

• Browse our range – Explore our collections and select the items you’d like to purchase.
• Add to your basket – Choose your desired quantity and click “Add to Basket.”
• Review your order – Before proceeding to checkout, you can review your order, make changes, or apply discount codes.
• Secure checkout – Our checkout process is encrypted and 100% secure. Simply enter your delivery details, choose your preferred payment method, and confirm your order.
• Order confirmation – Once your order is placed, you’ll receive an email confirmation with your order number and details.

If you encounter any issues while ordering, our customer service team is always happy to assist. Please email us at [email protected] or call 01524 812476 during business hours.

Payment Information

We accept all major debit and credit cards, as well as secure payment methods such as PayPal, Klarna, Apple Pay, and Google Pay.

All payments are processed using secure encryption technology to protect your personal and financial information. You will not be charged until your order has been confirmed and is ready for dispatch.

Order Processing & Dispatch

Orders are typically processed within 1–2 working days. During peak periods or promotions, processing times may be slightly longer, but we’ll always do our best to get your order out quickly.

Once dispatched, you’ll receive a shipping confirmation email containing tracking information (where applicable), so you can monitor your delivery every step of the way.

If any items are out of stock or delayed, we’ll contact you directly to discuss the next steps—whether that’s waiting for restock, choosing an alternative, or receiving a refund.

Delivery Information

Delivery charges are calculated at checkout and are based on your location and order weight.

Please ensure all shipping information is correct when placing your order, as we cannot be held responsible for delays caused by incorrect details. For more details, please visit our delivery information page.

Returns & Exchanges

At LDL Lifestyle, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you’re not happy, you can return your item(s) for a refund or exchange within 30 days of receipt, subject to the terms below.

Eligibility for Returns

To qualify for a return:

• The item must be unused, unwashed, and in its original packaging.
• Proof of purchase (such as your order confirmation or receipt) must be provided.
• Custom or personalised items are non-returnable, unless faulty or damaged.
• If you wish to exchange an item for a different size, colour, or product, please contact our customer service team before sending it back to confirm availability.

How to Return an Item

Email [email protected] with your order number and reason for return.

We’ll provide you with a Returns Authorisation and the return address.

Re-package your item securely, including your name, order number, and a note explaining the return or exchange.

Send the parcel using a trackable postal service. We recommend keeping your proof of postage until the refund is processed.

Once your return is received and inspected, we’ll send you an email to confirm. Refunds will be issued to your original payment method within 5–10 working days, depending on your payment provider.

Faulty or Damaged Items

We take quality control seriously and inspect every product before dispatch. However, in the rare event that an item arrives faulty or damaged, please contact us immediately at [insert email address] with photographs of the issue and your order details.

We’ll arrange a replacement or full refund, including any shipping costs you’ve incurred, as quickly as possible.

Cancellations

If you change your mind before your order is dispatched, please contact us right away to request a cancellation. Once an order has been shipped, it must follow the standard returns process outlined above.

Under UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it for a full refund. This includes any standard delivery fees, provided the goods are returned in their original condition.

Need Help?

If you have any questions about your order, delivery, or return, our friendly customer care team is here to help.

Email: [email protected]
Phone: 01524 812476
Business Hours: Monday–Friday, 9 AM–5 PM (excluding bank holidays)

We appreciate your trust in LDL Lifestyle and are committed to providing you with excellent products and service every step of the way.